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HomeMoney MattersPersonal FinanceLIC Launches WhatsApp-Based Premium Payment Service for Policyholders

LIC Launches WhatsApp-Based Premium Payment Service for Policyholders

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In a major step towards digital transformation and customer convenience, the Life Insurance Corporation of India (LIC) has launched a WhatsApp-based premium payment facility. The initiative, introduced on May 9, 2025, enables policyholders to check due premiums and make payments directly within the WhatsApp chat interface, making it easier than ever to manage life insurance policies.

📱 How It Works

Policyholders registered on LIC’s customer portal can now begin the process by simply sending “Hi” to the WhatsApp number 8976862090. Once connected, the chatbot guides users through:

How to pay LIC premium online - The Economic Times

Avail LIC WhatsApp services through 8976862090

  • Identifying active policies with premiums due

  • Viewing payment details

  • Choosing from UPI, net banking, debit, or credit cards

  • Making secure payments directly within WhatsApp

  • Receiving instant confirmation and digital receipts

The process is fast, paperless, and available 24×7, removing the need for logging into external websites or apps.

A Step Towards Seamless Digital Access

LIC emphasized that this move is part of its broader ‘Digital Transformation’ initiative, designed to offer more flexible, customer-centric services. The WhatsApp bot combines ease of use with secure transactions, especially useful for users who prefer mobile-based access over traditional portals.

“This facility will empower customers to pay from anywhere, at any time, using just WhatsApp,” said an LIC official.

 Expected Impact

Speaking on this occasion, Shri Siddhartha Mohanty, CEO & MD, LIC of India, said that, “This option will provide ease of operations for LIC’s Customers and will be a handy tool to pay LIC premiums from anywhere, anytime through the fast-growing medium of WhatsApp. This option will help to enhance efficiency and productivity, ensuring better services to LIC’s customers. LIC’s customer portal has over 2.2 crore registered policyholders, with over 3 lakh customers logging in every day to avail various online services.”

(Source-ET)

LIC expects the WhatsApp payment feature to boost digital engagement and streamline operations. It also reflects a shift in focus from in-person interactions to conversational, app-based services.

🧾 Summary

✅ Service Name: LIC Premium Payment via WhatsApp
✅ WhatsApp Number: 8976862090
✅ Who Can Use: Registered LIC portal users
✅ Payment Modes: UPI, net banking, debit/credit cards
✅ Availability: 24/7

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